Refund policy
Last Updated: October 1, 2026
At LuxyWatch.shop, we want you to be happy with your purchase. If you are not completely satisfied with your watch, you may request a return in accordance with the policy below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, please contact us before sending the item back. Returns sent without prior approval may not be accepted.
2. Return Eligibility
To qualify for a return, the watch must:
- Be unworn and unused.
- Be in its original condition.
- Include the original packaging and presentation box.
- Include any accessories, documentation, tags, or other items supplied with the order.
- Be securely packaged to prevent damage during return shipping.
- Include proof of purchase or your original order information.
We reserve the right to refuse a return if the item has been worn, damaged, altered, or returned without its original packaging.
3. Items That Cannot Be Returned
Returns may not be accepted for items that:
- Have been worn or used.
- Show scratches, dents, damage, or signs of wear caused after delivery.
- Have been modified, resized, engraved, or otherwise altered at the customer's request.
- Are missing original packaging or included accessories.
- Are returned after the 30-day return period.
This does not affect any rights you may have under applicable consumer protection laws.
4. Damaged or Defective Items
Please inspect your order when it arrives.
If your watch arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs or video showing the problem
- Photographs of the packaging when relevant
We will review the issue and, where appropriate, offer a replacement, repair, or refund.
5. How to Request a Return
To request a return, email:
Please include:
- Full name
- Order number
- Email address used for the purchase
- Reason for the return
- Photos of the item when requested
If your return is approved, we will provide instructions for sending the product back.
Please do not send a product back before receiving return instructions from us.
6. Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is generally responsible for the cost of return shipping.
For approved returns caused by a damaged, defective, or incorrect item, LuxyWatch.shop will provide appropriate return instructions and may cover the reasonable return shipping cost.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.
7. Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.
If you have not received your refund after the applicable processing period, please contact us at:
8. Exchanges
If you would like to exchange an eligible watch for another product, please contact us at info.luxywatch@gmail.com before returning your order.
Exchanges are subject to product availability.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible at info.luxywatch@gmail.com.
We will try to accommodate cancellation requests submitted before the order has been shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the return process above.
10. International Orders
Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their destination country unless otherwise stated at checkout.
Return and refund rights may vary depending on the customer's location. Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.
11. Contact Us
For any questions regarding returns, refunds, exchanges, or damaged orders, please contact:
LuxyWatch.shop
Email: info.luxywatch@gmail.com
We recommend keeping your order confirmation and tracking information until your return or refund has been fully completed.
Important Notice
This policy is intended as a general e-commerce policy and does not replace legal advice. Consumer and refund laws can vary depending on where your business is located and where you sell. Shopify also notes that merchants are responsible for ensuring their published policies are accurate and compliant with applicable laws.