Shipping policy
Last Updated: October 1, 2026
At LuxyWatch.shop, we aim to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, shipping, delivery times, and international orders.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
2. Shipping Times
Estimated delivery times depend on your destination and the shipping method available at checkout.
Typical estimated delivery times are:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days, where available
These are estimates and are not guaranteed delivery dates.
Delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address, available shipping method, and order details.
From time to time, we may offer free shipping promotions or other shipping offers. Any applicable offer will be displayed on our website or at checkout.
4. Order Tracking
When tracking is available, you will receive shipping and tracking information by email after your order has been dispatched.
Tracking information may take some time to become active after the package has been handed to the carrier.
If tracking does not update immediately, please allow additional time for the carrier's system to update.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number
- City
- Postal code
- State or region
- Phone number, when required
LuxyWatch.shop is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
If you notice an address error after placing an order, contact us immediately at:
We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.
6. Customs, Duties, and Import Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
Customs policies vary by country, and LuxyWatch.shop cannot guarantee whether or when customs charges will be applied.
Customers are responsible for complying with the import laws and requirements of their destination country.
7. Delayed Shipments
Although we work with shipping carriers to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- Customs clearance
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Incorrect address information
- Transportation disruptions
- Events outside our reasonable control
If your order is delayed beyond the estimated delivery period, please contact us at:
We will do our best to assist you and provide available tracking information.
8. Lost or Missing Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please first check:
- Your mailbox or usual delivery location
- Around your property
- With household members
- With neighbors
- With the local delivery carrier
If you still cannot locate your package, contact us at info.luxywatch@gmail.com.
We may request additional information before determining the appropriate resolution.
9. Damaged Packages
Please inspect your package when it arrives.
If your watch arrives damaged, contact us as soon as possible at:
Please provide:
- Your order number
- A description of the damage
- Clear photographs of the product
- Clear photographs of the shipping box and packaging
Do not discard the packaging until the issue has been reviewed.
Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate solution.
10. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us at:
Please include your order number and photographs of the items received and packaging where applicable.
We will review the issue and work with you toward an appropriate resolution.
11. Delivery Restrictions
Some products or shipping methods may not be available for delivery to certain locations.
If we are unable to ship an order to your destination, we will contact you and provide an appropriate solution, which may include cancellation and refund of the affected order.
12. Address Changes After Shipment
Once an order has been shipped, we may not be able to change the delivery address.
If you need to change your address, contact us as soon as possible before your order is dispatched.
Any additional costs resulting from an address change requested after shipment may be the customer's responsibility.
13. Order Cancellation
If you wish to cancel an order, contact us immediately at:
We will try to accommodate cancellation requests before the order is shipped. Once an order has been dispatched, cancellation may no longer be possible and the order may need to follow our return process.
14. Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact:
LuxyWatch.shop
Email: info.luxywatch@gmail.com
We are happy to assist with your order and provide available shipping information.